This Return and Refund Policy ("Policy") outlines the terms and conditions governing returns and refunds for purchases made through SKINLUKS.COM ("the Website") operated by SZ MEGAH HOLDING SDN. BHD. ("the Company"). By making a purchase on the Website, you agree to the terms set forth in this Policy.
1. Return Eligibility
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support within 7 days of receiving the item to request a return or exchange. We may require photographic evidence of the damage.
1.2 Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item. We will provide instructions for returning the incorrect item and arranging for the correct item to be sent to you.
2. Return Process
2.1 Authorization: All returns must be authorized by our customer support team. Please contact us at [email protected] to initiate the return process.
2.2 Return Instructions: Once your return is authorized, you will receive instructions on how to return the item. It is your responsibility to securely package and ship the item back to us.
2.3 Condition of Returned Items: Returned items must be in their original condition, unused, and with all original tags, labels, and packaging intact.
3. Refund Process
3.1 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.
3.2 Return Shipping Costs: If the return is due to a damaged or defective product, an incorrect item, or an error on our part, we will cover the return shipping costs. In other cases, you will be responsible for the return shipping costs.
4. Non-Returnable Items
Certain items are non-returnable
5. Exchanges
We offer exchanges for damaged, defective, or incorrect items. If you would like to exchange an item, please contact our customer support for further assistance.
6. Cancellations
6.1 Order Cancellations: Orders can be canceled within 7 hours of purchase. After this period, the order may have already been processed and shipped.
6.2 Cancellation Process: To cancel an order, please contact our customer support at [email protected].
7. Contact Information
If you have any questions or concerns regarding our return and refund policy, please contact us at [email protected].
